Returns Policy
Click here to request a return
Please note that you must sign in using the e-mail address that you provided at checkout for the item you wish to return.
Please review our refund policy below BEFORE submitting your request as there are fees associated with certain types of returns.
PRINT BOOK AND MERCHANDISE RETURNS:
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|
RESTOCKING FEE? | CAN I RETURN IT? |
| 0-14 DAYS AFTER DELIVERY | NO | YES, FOR A REFUND |
| 15-30 DAYS AFTER DELIVERY | YES - 20% | YES, FOR A REFUND (MINUS RESTOCKING FEE) |
| 30+ DAYS AFTER DELIVERY | YES - 20% | MAYBE, DEPENDS ON ITEM - ONLY STORE CREDIT - NO REFUND. |
E-BOOK RETURNS (does not include coursepacks or IT Labs - see #9 & #10 below):
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|
RESTOCKING FEE? | CAN I RETURN IT? |
| 0-24 HOURS FROM TIME OF PURCHASE | NO | YES, FOR A REFUND |
| 0-14 DAYS FROM DATE OF PURCHASE | YES - 20% | YES, FOR A REFUND (MINUS RESTOCKING FEE) |
| 15+ DAYS FROM DATE OF PURCHASE | X | NO - NON-RETURNABLE. NO EXCEPTIONS |
OUR RETURNS POLICY
1. ANY RETURNED ITEMS MUST BE IN PERFECT RESALABLE CONDITION. Returned items that are damaged, marked up, torn, mutilated or unsaleable will be non-refundable and refused.
2. Books containing software or shrinkwrapped textbook packages as well as software and e-books CANNOT be returned if the item has been opened/downloaded/accessed or tampered with. No exceptions.
3. Shrinkwrapped or software items that have been opened are NON RETURNABLE.
4. SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
5. Shipping costs for returning merchandise/books must be paid for by the customer. Items that are unclaimed or refused (Returned to Sender) will be charged a $20.00 returns shipping fee.
6. ANY UNAUTHORIZED RETURNS WILL BE SHIPPED BACK TO SENDER OR WILL BE CHARGED A 20% RESTOCKING FEE. PLEASE REQUEST PERMISSION BEFORE RETURNING YOUR ITEMS.
7. Books lost or received in damaged condition can be replaced or refunded. Please contact customer service for damaged/lost shipments - please note that missing items and/or damage claims must be made within 7 days of receipt.
8. We can only refund the payment method used in the original purchase.
9. Coursepacks and .pdf downloads are NON-RETURNABLE.
10. MyIT Labs, MindTap and Pearson eTexts are NON-RETURNABLE.